2017-04-18　 面面俱到 兼顧品質、服務及專業電鍍業新興之秀－瑞達信

瑞達信興業股份有限公司成立於2002年，自2003年始生產。成立時間雖不長，但可說是電鍍產業的後起之輩。起初，林總經理還曾到越南、中國去考察了解市場，然而，因為當地市場仍不成熟，最後仍選擇回到台灣設廠並著手拜訪客戶。成立同年，也曾到美國參觀表面處理廠，進一步對該領域及相關環保措施有更透徹的了解。在國內，80～90%的華司是經過瑞達信的電鍍處理，包括拉帽、螺帽等產品也多出自瑞達信之手。對於品質把關，瑞達信相當有一套，出廠前都先經過嚴謹的鹽霧及膜厚測試，確保品質的穩定性。
瑞達信提供高品質、高標準的滾桶鍍鋅與鍍鋅鎳合金，主要市場以國內汽車工業螺絲廠與貿易商為主，配合行銷全球各地。瑞達信使用的藥水來自美國麥特，公司也和日本藥水廠合作，依據客戶不同的需求採用不同藥水，例如日本方面，Mazda, Nissan, Honda以及三菱等車廠偏向使用日系藥水。
現今，對於表面處理的要求日益提高，對品質的重視程度也逐漸嚴格，瑞達信通過汽車產業認證TS16949，並且是少數擁有美國麥特認證的台灣電鍍廠。為因應汽車業對摩擦係數的嚴格要求，瑞達信於去年耗資近24萬歐元，自德國購入SCHATZ摩擦係數機，是全台電鍍業第一台2000Nm雙頭型摩擦係數機。該機測量範圍為M4～M24，2000Nm轉數為75rpm，500Nm為330rpm，並符合VDA235-203、ISO16047、ISO2320之要求。

麻雀雖小，五臟俱全
瑞達信的特色不同於一般電鍍廠，林總經理特別提到，他們走的是精緻的「小而美」路線，少量客製化電鍍代工。公司人力能夠靈活調配，機動性高。一般來說，電鍍的交期至少需要5到10天的時間，但是瑞達信能夠隨時調度人力，即使是交期緊迫，秉持著全力以赴的信念，加上客戶信任瑞達信出產的高品質，也能夠順利配合，達到客戶的需求。

實踐自家理念 打出眾所皆知的好口碑
能夠成功的關鍵之一在於不大量接單，雖然相較同業來說，瑞達信成本較高，自然價格偏貴。但秉持著極佳的品質，每個月平均不到1%的退貨率，瑞達信深受客戶的信賴。就連一些原本覺得價格較為昂貴的老客戶，在外轉了一圈後，仍重回瑞達信。原因無他，就是瑞達信專業的好品質。
瑞達信的經營理念有三：瑞達信首重環境保護。電鍍業容易造成高污染，最重要的就是廢水處理問題，瑞達信對自家要求嚴謹，除了符合政府法規，甚至超過業界標準，廠內也無六價鉻，盡量調整、改善製程減少污染。再者，瑞達信希望能夠持續創造價值，對於未來，瑞達信不求突飛猛進，期盼自家能夠穩紮穩打。最後，服務客人、提升客戶滿意度也不可忽略。瑞達信會主動與客人共同討論、研究，無論大小廠，盡量替客人解決問題並做到最好。全球化競爭激烈的時代下，要達永續經營並不容易，瑞達信期盼透過客戶的需求，逐漸進步、自我提升。

Z&D was established in 2002 and has started production since 2003. Despite its short history, it is a rising star in the electroplating industry. Initially, president Lin headed over to Vietnam and China for market probe, but as the markets were still immature then, eventually he chose to come back and set up a plant in Taiwan and started to visit clients. In the same year of Z&D’s inception, he visited an American surface treatment plant and had a thorough understanding about this field and related environment protective measures. 80%-90% of washers in Taiwan are treated by Z&D, and a lot of products including rivets and nuts are also processed by this company. It has a way in quality control. Finished products will go through salt spray and film thickness test before shipment to ensure stable quality.
Z&D offers high quality and highly standard compliant roller galvanization and zinc-nickel alloy plating. Its main clients are domestic automotive fastener companies and traders, and it sells to the whole world. It uses chemical liquids from MacDermid, and collaborates with Japanese chemical liquid providers to provide different liquids depending on clients’ need. For example, Japanese carmakers such as Mazda, Nissan, Honda and Mitsubishi prefer Japanese chemical liquids.
Nowadays, requirements on surface treatment are becoming stricter, and the level of attention to quality is going higher. Z&D is certified to TS 16949 and is one of the few MacDermid-accredited electroplating plant in Taiwan. To cope with the stringent requirements of the automotive industry on coefficient of friction (CoF), last year Z&D spent nearly 240 thousand euros and bought a SCHATZ CoF machine from Germany. It was the first 2000Nm double-head CoF machine in Taiwan’s electroplating industry. Its measuring range is M4-M24. The 2,000Nm model has 75rpm and the 500Nm model has 330rpm, and both models are compliant with VDA235-203, ISO16047 and ISO2320 requirements.

Small but Complete in Every Detail
Unlike average electroplating plants, Z&D is characteristic of its compact and delicate corporate nature and conducts small lot and customized OEM plating, according to president Lin. The company is highly agile in utilizing its labor force. Generally, the lead time of electroplating is between 5 to 10 days. With full dedication and clients’ trust on Z&D’s high quality, Z&D can adjust workforce to meet clients’ demand in a timely manner despite tighter lead times.

Putting Belief into Practice to Build Good Reputation
The key to Z&D’s success is taking small lot orders. Although Z&D’s product cost is higher and naturally the price is more expensive compared to other counterparts, the company earns deep trust from clients by excellent quality and the average monthly rejection rate of less than 1%. Even some old clients who later turned to other competitors for some price reasons turned to Z&D again. The reason is nothing else but Z&D’s good quality.
There are three pillars to Z&D’s corporate belief. The first and foremost is environmental protection. The electroplating industry is highly pollutive. The most important is to handle the problem of waste discharge. The company is strict to itself, not only meeting governmental regulations but also exceeding industrial standards. Its factory excludes the use of hexavalent chromium and does the best to adjust and improve the manufacturing process to reduce pollution. The second pillar is to continue creating values. The company does not ask for growth by leaps and bounds for the future, but hopes to go firmly and steadily. Last but not least, it is to serve clients and improve client satisfaction. Z&D actively discusses and does researches with clients. Whether they are big or small, Z&D does the best to solve their problems. In the era of intense global competition, it is not easy to sustain a business. However, the company hopes to gradually progress and improve through clients’ demand.